Refund policy

At Elegancy Abayas, your satisfaction is our top priority. We strive to ensure you are delighted with your purchase.

Return Policy:

• No Returns or Exchanges: Due to the high demand for our garments, we are unable to offer returns because they are custom made to your measurements you’ve provided or exchanges at this time. We encourage you to carefully select your size and color before placing your order.

• Custom Orders: Please note that custom orders, including any alterations such as hemming, are final and cannot be returned or exchanged.

• Order Issues: If there is an error on our part or if the merchandise is defective, we will gladly provide a full refund. Please contact us directly to address any concerns.

Exchanges (Color or Size):

If you would like to exchange your item for a different color or size, exchanges may be accepted within 2 days of receiving the order, depending on availability.

Please note the following conditions for exchanges:

• The item must be unworn, unwashed, and in original condition.
• Customers are responsible for the return shipping cost.
• A return label will not be provided by us.
• Once the returned item is received and inspected, the replacement item will be shipped.

We recommend reviewing product photos, descriptions, and color selections carefully before placing your order.

Thank you for choosing Elegancy Abayas!